Frequently Asked Questions
- Interested in Walgreens Mail Service?
- Can I refill both retail and mail service prescriptions on Walgreens.com?
Yes. You can view your complete prescription history and refill all eligible medications on Walgreens.com. Submit your refill request, and we'll send an email or text message when your prescription is ready for pickup. For mail service prescriptions, we’ll notify you of your order status via email.
- What should I do if I run out of mail service refills?
If your prescription is currently set up on Auto Refill, we'll automatically contact your prescribing physician to renew your prescription. If your prescription isn't set up on Auto Refill, you may request a prescription refill online, and we'll contact your doctor. You may also call 866-525-1590 with your prescription information, and we'll take care of the rest.
- How do I request a new mail service prescription?
Requesting a new mail service prescription is easy. Just provide some basic information on your prescription and we'll contact your prescriber. Request new Rx
- How do I transfer a mail service prescription from another pharmacy to Walgreens?
Transferring a mail service prescription to Walgreens is easy. Just provide some information on prescription you'd like to transfer and the pharmacy that filled it. We’ll do the rest. Request a transfer
- What if I need an emergency supply of my mail service prescription?
Please call your nearest Walgreens pharmacy. If you're unable to reach them, call our toll-free number at 866-525-1590 with your prescription information. We'll contact your physician for a new prescription to arrive the next business day; overnight shipping charges apply.
- Can I set my prescriptions to be filled automatically?
If your plan allows it, yes! Check your prescriptions, and if Auto Refill is available, there will be an option to turn it on.
- Can I transfer a retail prescription to my mail service pharmacy?
If you're currently filling your maintenance medication at a Walgreens retail pharmacy, check with your insurance provider. If you're eligible for a three-month mail service supply, call our mail service pharmacy at 866-525-1590 with your prescription information, and we'll take care of the rest.
- If I have a non-Walgreens retail prescription, can I transfer it to Walgreens Mail Service?
If you have an eligible prescription that has been filled by another pharmacy, ask your prescriber to submit a new prescription to Walgreens Mail Service. You can also call our mail service pharmacy at 866-525-1590 with your prescription information and we'll take care of the rest.
- Can I pick up a mail service prescription at my local Walgreens retail pharmacy?
Please first contact your insurance provider to confirm eligibility. If your insurance provider says you are eligible, call your local Walgreens pharmacy with your prescription information, and we'll take care of the rest. Your copay may change when you begin to fill the prescription at a local Walgreens. Consult with your pharmacist for more information.
- Can I speak to a pharmacist directly?
Of course! Please call us at 866-525-1590 to speak to a Walgreens Mail Service pharmacist.
- What's the difference between mail service and prescription delivery services from my local Walgreens?
"Mail service" describes the pharmacy service based on your health benefit that allows you to receive your maintenance medications delivered to your home or location of choice for free. You may get up to a 90-day supply (or the most allowed by your prescription plan). Walgreens Rx Delivery is a pharmacy service that allows you to select your preferred Rx delivery method from same day, 1-2 business days or 5-10 business days during your Rx fill or refill process. Delivery fees vary by location. Find additional information and details here.
