We offer complete specialized care with a range of medications, therapies and services to make managing your conditions easier.
Provide financial assistance support, when available
Verify insurance and assist with prior authorization
Provide billing support
Conduct routine testing
Support scheduling and administering routine vaccinations
Managing your complex, chronic or rare conditions
Consultations with specially-trained pharmacists, face-to-face or by phone
Side-effect management
Personalized adherence support
Nutritional support
Emotional support
Educational support
The ability to view, manage and request refill medications digitally
Refill reminders
Automatic refills
Notification of no refills remaining
Digital clinical assessment for refills
Grouping medication pickups
Safe, on-time medication delivery (if available)
Contact us at: 888-782-8443; (hearing impaired (TTY) 866-830-4366). Our expert care team can direct you to the pharmacy location that best fits your needs.
Used to treat chronic, rare or complex conditions, these medications may:
Be given by infusion (intravenously), injection or taken orally
Cost more than traditional medications
Have special storage and handling requirements
Need to be taken on a very strict schedule
Have support programs and services to help you receive the maximum benefit from your medication
Require more coordination with your physician and pharmacist than other medications
We offer customized programs to help you manage your condition.
Our experienced, specially trained pharmacists, nurses and care coordinators understand the complexities of your condition and are available to offer one-on-one support including:
Injection training coordination
Medication side effect management
Monitoring your symptoms and response to your medication
Working closely with your doctor to monitor your progress
Assistance when you need a new prescription or refill insurance coordination
Most specialty prescriptions require a prior authorization. Our expert insurance specialists coordinate with your doctor and insurance company to facilitate this process. We will conduct a complete benefits review with your primary and any secondary insurance providers
Financial assistance support for copays
A: Walgreens helps patients enroll in financial assistance programs, typically through foundations and organizations, when select criteria is met, including:
Income
Dependencies
Medication type and compliance
Funds available
Learn more about financial assistance and eligibility in our comprehensive patient FAQ >
A: Walgreens Pharmacy has multiple points of care, from your local retail location to centrally located fulfillment pharmacies that can ship specialty medications anywhere in the United States.
Once we receive your specialty prescription, our #1 priority is to help you get the support you need.
Call us today at (888)782-8443 and our expert care team will direct you to the location that best meets your needs. Pharmacists are available to answer your questions 24/7.
A: Walgreens works closely with individuals who are managing chronic, life-threatening or rare conditions, including cancer, HIV/AIDS, infertility, bleeding disorders and more. Our services are designed to help you better understand and manage your condition and medication therapy to enhance your quality of life. Our skilled pharmacists are a valuable part of your care team. Not only can they provide your medications in a timely and convenient manner, they can also support you in managing your health condition and therapy for as long as your treatment requires.
A: No. We are an extension of your medical team, and we work closely with your doctor to help ensure you get the best results from your medication. As part of that collaboration, we also alert your doctor of any medication doses you may have missed throughout therapy. Our top priority is to make sure your treatment is successful.
A: Walgreens may still offer support for your chronic condition. Contact us by email or phone to discuss your condition and the support we can provide.
A: In most cases, your doctor will contact us to request your new specialty pharmacy prescription. We will then contact you directly to gather any additional information needed, including scheduling delivery to the most convenient location for you, whether it is your home, doctor's office or an alternate treatment site. You may also be able to pick up your medications at any of our community pharmacies nationwide (as your coverage allows).
A: Yes, we offer educational materials in Spanish for Crohn's disease, hepatitis C, multiple sclerosis, psoriasis, psoriatic arthritis, and rheumatoid arthritis. Call us toll free at 888-782-8443 if you would like these materials to be mailed to your home.
A: For greater convenience, Walgreens stores can print your prescription labels in as many as 14 languages, including Chinese, French, Italian, Japanese, Polish, Spanish, and Vietnamese. Ask our pharmacists for details.
A: We would appreciate hearing from you regarding any changes in your therapy to be sure we are providing the best support possible. Please also notify us with any changes to your name, home address, telephone number or insurance provider.
A: Absolutely. In accordance with the Health Insurance Portability and Accountability Act (HIPAA), you can be assured that Walgreens will handle your medication information in a discreet manner with your privacy and confidentiality always in mind.
A: You can find insurance and payment-related answers on our Pharmacy FAQs page
* AllianceRx Specialty Pharmacy locations maintain ACHC and URAC accreditation.
** All community-based specialty pharmacy locations are URAC accredited in Specialty Pharmacy.
*** Select community-based specialty pharmacy locations are ACHC accredited.
