Walgreens Virtual Healthcare: Online Doctor & Prescriptions

We recommend you see an in-person provider for your care if:

• You are pregnant or breastfeeding
• You have had 3 or more sinus infections within the past year
• Your symptoms have been ongoing for more than 1 month or your symptoms have returned after having recently been treated for sinusitis with antibiotics
• You are having difficulty breathing that is unrelated to nasal congestion, you have pain or stiffness in your neck, changes in vision or a fever greater than 101°F
• If you are seeking care for strep throat, an in-person strep test and throat culture can be ordered by your Walgreens Virtual Healthcare provider and completed at a Labcorp or Quest facility near you. Strep tests and throat cultures are an additional cost that may be covered by your insurance. Please contact the facility of your choosing for information on the lab test price and insurance coverage.

We recommend you see an in-person provider for your care if:

• You are pregnant or breastfeeding
• You wear contact lenses
• You have a recent history of trauma to the eye or concern about something in your eye
• You have had eye surgery within the past 2 months
• You are experiencing blurred, impaired, or changes in vision, sensitivity to light, flashing lights or floaters, headache with nausea, inability to open eye or keep it open, redness beyond the eye, pain or tenderness in or around the eye

We recommend you see an in-person provider for your care if:

• You are pregnant or breastfeeding
• You have had 3 or more cold sore outbreaks within the last year
• Your last outbreak was within the past 2 weeks
• You are seeking cold sore suppression/prevention treatment or refills

We recommend you see an in-person provider for your care if:

• You are pregnant or breastfeeding
• You are experiencing a fever of 103°F or greater, dizziness or lightheadedness, chest tightness, chest pain or wheezing, difficulty urinating, lower leg, ankle, or foot swelling, problems with memory and/or confusion, or problems eating/keeping down food or liquids
• You have hepatitis, cirrhosis, elevated liver enzymes or severe renal impairment

We recommend you see an in-person provider for your care if:

• You are pregnant or breastfeeding

We recommend you see an in-person provider for your care if:

• You use tobacco and are 35 years or older
• You have a history of breast cancer, bariatric surgery, stroke, heart disease, cirrhosis or lupus
• You are seeking Depo-Provera, Phexxi, temporary menses delay, IUD or Nexplanon.
• You are pregnant or breastfeeding

We recommend you see an in-person provider for your care if:

• You are experiencing fever, chills, nausea, vomiting, flank, back, or abdominal pain or unusual vaginal discharge
• You are pregnant or breastfeeding

We recommend you see an in-person provider for your care if:

• You are pregnant or breastfeeding
• You are vomiting
• You have a history of malabsorptive bariatric procedures

We recommend you see an in-person provider for your care if:

• You are experiencing abdominal, pelvic or back pain
• You are experiencing nausea, vomiting, fever or chills
• You have a concern for STIs or bacterial infection
• You have visible vaginal lesions
• You experience recurrent yeast infections (4 or more per year)
• You have a recurrent yeast infection within 7 days of recent treatment
• You are seeking preventative treatment
• You are pregnant or breastfeeding

We recommend you see an in-person provider for your care if:

• You are pregnant or breastfeeding
• You do not have a prior history of asthma
• You have poorly controlled asthma
• You are currently experiencing an asthma exacerbation
• You have concern for an underlying infection
• It has been more than 1 year since you have last had an asthma management visit with your PCP or specialist

Please note:

• We do not offer treatment adjustments
• We do not offer steroids for exacerbations
• Daily medications will only be refilled if you have been less than 2 weeks without medication
• Episodic medications (such as inhalers) will only be refilled if you have been less than 6 months without medication

We recommend you see an in-person provider for your care if:

• You have eye or facial pain, fever or chills, are coughing up yellow or green phlegm, or have yellow or green drainage from the nose
• You are having a severe allergic reaction (such as, shortness of breath, wheezing, swollen lips or tongue)
• You may have a viral infection, eye injury, abrasion or ulceration
• You have a history of asthma
• You are pregnant or breastfeeding

We recommend you see an in-person provider for your care if:

• You are pregnant or breastfeeding
• You are on 3 or more high blood pressure medications
• You are experiencing headache, blurry vision, dizziness, nausea or vomiting, severe back pain, confusion, lightheadedness, fainting, dry mouth or thirst, shortness of breath, chest pain or tightness, palpitations or racing heart
• You are seeking a refill of a blood thinner medication
• You have been off of your current medication for more than a week

We recommend you see an in-person provider for your care if:

• You have had elevated blood pressure in the past 12 months
• You have a family history of heart attack or heart disease in persons less than 55 years of age
• You have recently experienced chest pain, dizziness, fainting or seizures or have heart disease

We recommend you see an in-person provider for your care if:

• You are seeking genital herpes suppression/prevention treatment or refills
• This is your first genital outbreak
• There is concern for a concurrent bacterial infection
• You have atypical lesions on areas of the body that are not the genital or oral region
• You have lesions near the eye area
• You have neck pain, fever, severe headache, nausea or vomiting
• You have had 3 or more outbreaks within the last 12 months
• You are pregnant or breastfeeding

We recommend you see an in-person provider for your care if:

• You have severe scarring, acne on multiple parts of your body or cystic acne
• You need the following prescriptions: isotretinoin (also known as Accutane, Zenatane, Absorica, Myorisan, Claravis, or Amnesteem), oral antibiotics or spironolactone
• You are pregnant or breastfeeding

We recommend you see an in-person provider for your care if:

• You have significant hair loss on other parts of your body
• You have pain, itching or burning of the scalp
• You have HIV, a weakened immune system, a rheumatological disorder or autoimmune diseases