This Washington Consumer Health Privacy Policy (“WA Policy”) applies to information defined as “Consumer Health Data” under the Washington State My Health My Data Act (“MHMD”), relating to consumers residing in Washington and consumers whose Consumer Health Data is collected in Washington (herein referred to as “Washington Consumers”, "you", or "your").
Please note, in some circumstances Walgreens' use of your information will be subject to the Walgreens Online Privacy and Security Policy or the requirements of the Health Insurance Portability and Accountability Act and the Walgreens Notice of Privacy Practices, and not this WA Policy. If you have questions about which policy applies to your information, please do not hesitate to Contact Us.
The Consumer Health Data we collect depends on the context of your interactions with Walgreens and may vary based on your use of our services, products purchased, and your physical location. Categories of Consumer Health Data we may collect include the following, when collected in connection with your past, present, or future physical or mental health status:
- Identifiers: such as name, address, telephone number, email address, age, date of birth, username and password for our websites, online identifiers, IP address;
- Commercial information: such as products or services purchased, obtained or considered, other purchasing or consuming histories or tendencies, payment information, health and medical information, health insurance information, loyalty program participation information;
- Internet or other electronic network activity information: such as computer and connection information, statistics on page views, traffic to and from the websites, ad data and other standard weblog information;
- Geolocation information: including location data and precise location data (within a radius of 1,750 feet) such as physical location information through the use of our services on your mobile phone or device by, for example using satellite, cell phone tower, WiFi signal, beacons, Bluetooth and near field communication protocols, when you are in or near a Walgreens store;
- Audio, visual, or similar information: such as photographs you share, store security video, customer service audio recordings; and
- Inferences drawn from the above categories of information: such as consumer preferences, characteristics, predispositions, and behavior.
We collect information which may include Consumer Health Data directly from you when using our products or services and from the following categories of sources:
- In our stores (parent, subsidiary and affiliate brands)
- On our websites and mobile applications (parent, subsidiary and affiliate brands)
- When you communicate with our Customer Care Center
- Through participation in loyalty programs
- Third party websites and mobile applications (e.g., websites and applications that share information with us or our advertising partners regarding your online activities)
- Data Suppliers (e.g., companies that provide demographics and other information regarding consumers)
- Joint marketing or other commercial business partners
- Online advertising networks
- Delivery partners/carriers
- Social media companies
- Other service providers
- Survey providers
- Publicly available sources
We collect and use your Consumer Health Data as reasonably necessary to provide you with the products or services you have requested or authorized. For example, our collection and use of Consumer Health Data may include purposes such as to respond to your inquiries; fulfill your requests and improve your experience; improve the effectiveness of our services; conduct research, reporting, and analysis; detect, prevent or investigate potential security breaches, fraudulent transactions and monitor against theft; comply with a legal obligation; or for related internal operations purposes as necessary and appropriate under applicable law.
We may share the categories of Consumer Health Data listed in the “Consumer Health Data We Collect” section for the purposes described in the “Why We Collect and Use Consumer Health Data” section. For example, we may share information, including Consumer Health Data, as reasonably necessary to complete any transaction or provide any product or service you have requested or authorized. If you purchase a product or service from us, we may share information to process the payment, detect or prevent fraud, or otherwise fulfill your request. In addition, we may disclose Consumer Health Data, to comply with a valid legal process or to respond to such requests from public and government authorities.
As necessary for the purposes described above in the “Why We Collect and Use Consumer Health Data” section, we may share Consumer Health Data with the following categories of third parties:
- Payment Processing Companies. When you make a purchase or complete a financial transaction, we may disclose payment and transactional data to banks and other entities as necessary for payment processing, fraud prevention, or other related financial services.
- Parties to a Corporate Transaction. We may disclose information, which may include Consumer Health Data, with Business Partners or Purchasers, Professional Service Providers (e.g., consultants, lawyers, accountants), and Data Analytics Providers involved in the evaluation of or entry into the sale or purchase of stores or company assets, mergers, or acquisitions.
- Public and Government Authorities. We may disclose Consumer Health Data to public and government authorities (including law enforcement) for our safety and security investigations, when reasonably necessary to comply with legal process, or in matters involving claims of personal or public safety or in litigation where the data is pertinent.
- Affiliates. We may share your Consumer Health Data with our parent company or affiliates, including but not limited to, Walgreens Boots Alliance Inc., Boots Retail USA Inc., Walgreens Specialty Pharmacy Holdings, LLC, Walgreens Specialty Pharmacy, LLC, Walgreens Mail Services, LLC, and Walgreens Health Services, LLC.
MHMD provides certain rights to Washington Consumers with respect to their Consumer Health Data, subject to certain exceptions. You have the right to access and request deletion of your Consumer Health Data we may have collected, shared, or sold. In addition, you have the right to appeal our refusal to act on your request. If your appeal is denied, you may submit a complaint with the Washington State Attorney General at www.atg.wa.gov/file-complaint.
- Exercising MHMD Consumer Rights. You or your authorized agent may submit a request to exercise your MHMD Consumer Rights by using one of the following specifically designated methods:
- Self-service on our digital properties by logging on to your account and using the Customer Preference Center
- Click the following link and confirm your choices:
Exercise MHMD Consumer Rights - Contacting our Customer Care Center at 800-WALGREENS (800-925-4733)