Selected store: 

Select a store

 Use my location

or

0

Health Equity | Social Responsibility | Walgreens

Walgreens believes everyone
deserves quality healthcare

Walgreens believes everyone deserves quality healthcare

By increasing access & education through partnerships, we support the wellbeing of local communities, especially in these focus areas:

Access
Education
Partnership
Access
Education
Partnership

  • Social determinants of health (SDOH) are non-medical factors that influence a person’s health and well-being, including where they’re born, grow, live, work, worship and age. Walgreens recognizes health disparities & SDOH, and we offer support & resources to reduce barriers like health literacy, lack of access to transportation, affordability and digital access.

  • Vaccinations & testing for COVID-19, flu and routine immunizations help reduce the risk and severity of illnesses. Walgreens offers patient education to address vaccine hesitancy and accessibility to vaccines & testing.

  • Medication adherence means patients take medications on time and stay on them as prescribed. Chronic conditions last 1+ years (like heart disease or cancer) & require ongoing medical care. Walgreens offers many solutions for patients to manage their chronic conditions.

  • Wellness & care looks at a person’s overall health and well-being. Walgreens pharmacies work with communities & local partners to provide clinical care services for physical, emotional & mental health as well as personalized, whole-person healthcare.

Access

Access is everything

We help eliminate barriers by providing pharmacy and healthcare services whenever and wherever our customers need us, especially in socially vulnerable communities.

With nearly 9,000 stores all over the country, we can provide vaccines to communities almost anywhere!

COVID-19 Vaccine Equity Initiative

Pharmacy experts have been crucial during the pandemic. We expanded critical access to care to help the patients who needed us most.

Ensured vaccine availability
in all communities
Established offsite & mobile vaccine clinics
with local and national partners
Addressed vaccine hesitancy
with education through local partnerships

The COVID-19 Vaccine Equity Initiative successfully provided underserved communities with testing & vaccines through July 28, 2022.

  • 40M

    vaccines administered in underserved communities

  • 1500

    offsite clinics in 46 states with 207K vaccines administered

  • 19
    cities across
    12 states visited by
    our mobile bus tour
    15
    historically
    Black colleges &
    universities visited

We’ll continue to help our patients and communities stay well with innovative new solutions and partnerships.

Flu Vaccine Equity Initiative

Along with COVID-19 testing and vaccines, we remained leaders in providing annual flu vaccines. From September 2010 through December 2021, 1.9M flu vouchers were redeemed at 25K offsite clinics.

We meet our patients where they need us most

In their neighborhood

Our products and services are available to all of our patients—in person at nearly 9,000 retail & 300+ specialized pharmacies and online or through our app.

47%

stores in socially
vulnerable areas1

18

languages available
for prescriptions

236

languages on the
pharmacy help line

Curbside Pickup for groceries & Rx, Pharmacy Chat 24/7 for expert advice, Find Care virtually for nearby healthcare.

On our FREE Walgreens App

The app makes our products and services easily available to all of our customers.Curbside Pickup for groceries & Rx, Pharmacy Chat 24/7 for expert advice, Find Care virtually for nearby healthcare.

On our FREE Walgreens App

The app makes our products and services easily available to all of our customers.

Pharmacy Chat 24/7
for expert advice
Curbside Pickup
for groceries & Rx
Find Care virtually
for nearby healthcare

Free Delivery
helps patients get their Rx

The high costs of transportation makes it hard for patients to pick up prescriptions. Free Delivery helps patients get their Rx and stay on track.

Free 1-2 day Delivery available chainwide for qualifying prescriptions2
Learn moreabout prescription delivery

Education

Expert answers for all

Our pharmacy team offers tailored advice for patients and helps them feel comfortable when discussing sensitive topics.

We addressed healthcare gaps and improved patient outcomes through community-focused pharmacy & healthcare initiatives.

In August 2020 our first phase of pilots launched in Chicago’s South Side and West Side communities to learn how we could best serve our patients.

We educated our patients on diabetes management, pediatric asthma management and prescription pickup.

The second phase of our Chicago Health Equity Pilot launched in June 2022 and includes programs on mental health wellness check-ins, new medication routines & taking prescriptions on time. Plus, the pilot identifies patient challenges to picking up prescriptions and offers FREE Same Day Delivery to address transportation barriers. This phase also includes Walgreens team member coaching to enhance patient engagement and support.

“

Opening Quotation Mark…ensure essential pharmacy services remain available to the communities that rely on them the most, improve and provide education on these services, and get that much closer to closing health gaps for our most vulnerable neighborhoods once and for all.”

— Lori E. Lightfoot, Chicago mayor

Our care management pilot focused on improving the health of our patients living with diabetes.

As part of our pilot program in 2020, we focused on the importance of medication adherence (taking medicine as prescribed). Our pharmacists at select Chicagoland stores called patients living with diabetes who struggled with adherence and discussed:

Patient’s medication questions
Importance of diabetes medication adherence
Adherence barriers and ways to fill gaps in care

Patients who met with pharmacists one-on-one through our Chicago Diabetes Health Equity Pilot significantly improved medication adherence compared to patients who didn’t receive enhanced education and intervention.3

“

Opening Quotation MarkLearning about…health needs in these areas and tailoring our pharmacy services…makes an impact as part of our commitment to Chicago…”

— John Standley, Walgreens president

Partnership

Community-based healthcare

We partner with local organizations, churches and healthcare partners across the healthcare system to reach more patients and reduce health inequities.

We partnered with Vitamin Angels & Chicago community organizations to provide access for underserved pregnant women.

Nearly 1 million U.S. pregnant women have limited access to prenatal vitamins due to gaps in insurance coverage.4

With the help of Vitamin Angels, we offered a FREE six-month supply of prenatal vitamins & minerals to women at select stores on Chicago’s South Side and West Side. We were also able to:

Provide educational brochures
& vouchers for Vitamin Angels prenatal vitamins
Teach about nutrition
& the importance of taking prenatal vitamins daily
Include community partners
to give vouchers to underserved women

The second phase of this pilot focuses on easier access to care, new partners and adding more locations to increase impact and reach.

In addition to our own services, we engage with community and national partnerships to reach medically underserved patients.

Uber

We partnered with Uber in 2021 to secure free rides to and from vaccination sites, with up to 10M free or discounted rides.

Community

To reach our patients wherever they are, we brought our COVID-19 vaccinations to community members through offsite clinics.

These were hosted locally in church halls, school gymnasiums and other settings.

We also hosted events to address vaccine hesitancy with help from 750+ diverse, community-based partners.

Partner logos: NCBW100, 100 Black Men of America, Inc.(R), League of United Latin American Citizens - 1929, Faith for Black Lives

National

From the start of COVID-19, our equity work was supported by key partner organizations who expanded our reach into communities and collaborated on health education & wellness. Those partnerships include prominent, trusted national and local groups.

Partner logos: NCBW100, 100 Black Men of America, Inc.(R), League of United Latin American Citizens - 1929, Faith for Black Lives

“

Opening Quotation MarkWalgreens has been—and will continue to be—deeply committed to doing our part to keep all communities healthy across America.”

— Roz Brewer, CEO, Walgreens Boots Alliance

Learn more about
our community efforts:

Newsroomopens in a new tabThe Thread (content blog)opens in a new tabHealth Equity Paperopens in a new tab

1 As of April 2022, 46.3% of Walgreens are located in areas with any key indicator across low income, medium to high social vulnerability index (SVI), medically underserved area (MUA), and/or health professional shortage area (HPSA).

2 Exclusions apply. Rx delivery eligibility based on insurance, drug exclusions, and delivery capabilities.

3 Walgreens internal analysis. Health Analytics Research & Reporting Team. 8/2020-11/2021.

4 Women In The United States Experience High Rates Of Coverage ‘Churn’ In Months Before And After Childbirth,” Jamie R. Daw, et al., Health Affairs, April 2017, doi: 10.1377/hlthaff.2016.1241